Refund Policy
LegalWe want you to be completely satisfied with your purchase.
1. Eligibility for Refund
Refunds apply under the following conditions: The wrong item was delivered. The food arrived spoiled or damaged. The vendor failed to deliver due to unavailability. Payment was made but order not processed.
2. Non-Refundable Cases
Refunds are not applicable when: Customer entered an incorrect delivery address. Customer is unavailable at the time of delivery. The food was consumed before complaint. Order cancellation occurs after preparation.
3. Refund Process
Submit a refund request within 24 hours of delivery through the app or via thekulaapp.info@gmail.com. Refunds are processed within 3–7 business days after verification. Payment is returned via the same channel used for the original transaction.
4. Dispute Resolution
Any refund or order dispute will be investigated fairly. Our decision will be based on vendor and rider reports, and may involve evidence such as photos or timestamps.
