Privacy Policy

Legal

Your privacy is important to us. Learn how we collect and use your information.

1. Introduction

KulaApp Limited respects your privacy and is committed to protecting your personal information in accordance with the Nigeria Data Protection Regulation (NDPR).

2. Information We Collect

We may collect: Personal Information – Name, email, phone number, delivery address. Payment Data – Transaction records (handled securely via third-party processors). Location Data – For delivery tracking and service accuracy. Usage Data – Device type, IP address, and app activity for analytics.

3. How We Use Your Information

We use your data to: Process and deliver your orders. Provide customer support. Improve app performance and user experience. Send updates, promotions, and service notifications. Comply with legal obligations.

4. Data Protection and Security

We implement strong security measures to protect user data from unauthorized access, disclosure, or misuse. Payment details are encrypted and handled by trusted gateways (e.g., Flutterwave or Paystack).

5. Sharing of Information

We may share information with: Partner vendors and riders to fulfill orders. Payment processors for transactions. Law enforcement when required by law. We do not sell or rent user data to third parties.

6. User Rights

You have the right to: Access, update, or delete your personal data. Withdraw consent to data processing. Request a copy of your stored information. To exercise these rights, contact thekulaapp.info@gmail.com

7. Cookies and Tracking

Our website/app uses cookies to enhance user experience, analytics, and targeted promotions. You may disable cookies in your browser settings.

8. Data Retention

We retain your information only as long as necessary for business or legal reasons, after which it is securely deleted.

9. Updates to this Policy

KulaApp Limited may update this policy periodically. Users will be notified of significant changes through the app or email.